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Terms & Conditions

Terms and Conditions Agreement of Sale.

Please read the following document carefully prior to making your purchase.

Pricing

Please note that prices are subject to change without notice. Prices on website are an indication only and all prices should be checked by sales person prior to placing an order.

General

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Pit Crew Computers indicates your acceptance of these terms and conditions. All sales, whether internet based or in store are subject to these terms and conditions. It is important that  you read and fully understand this document at the time of purchase.

Pit Crew Computers reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Placing orders

  • Not all items displayed on this website are kept in stock. Although we carry a very large stock holding it is not possible to stock every single item. In this case an ETA (estimated time of arrival) will be made available to you. Generally this is within 24 hours providing our suppliers have stock.
     
  • To process order, some items may require an initial 20% non-refundable deposit.
     
  • Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
     
  • Cancellations for a custom built systems where special non stocked components were ordered in will incur a 15% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts. We cannot refund any software which has already been registered. Therefore software orders which are cancelled may incur higher fees.
     
  • Cancellation for specially ordered items will also attract a 15% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

Payment

  • The goods are to remain in title and property of PIT CREW COMPUTERS until fully paid and cheques are cleared.
     
  • Dispatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance. This includes direct deposits, payment by company cheque etc.

    For pick up orders, payment can be made by credit card, direct bank deposit, cash, company cheque (must be approved by management and by prior arrangement). Cash deposit, fund transfer requires overnight for the fund to be cleared. Company cheque deposit will take 3 or 4 days to be cleared, unless previous trading relationship has been established.
     
  • Please make your cheque or money order payable to: Pit Crew Computers.
     
  • When doing a funds transfer or direct deposit into our account, please use your name as the deposit Reference. It is also required that a deposit slip be sent to us by fax or E-mail (scanned). For Internet funds transfer please cut and paste the transfer details and send to us by E-mail.
     
  • Our banking details:
    BankWest
    Account Name: Pit Crew Computers
    BSB: 302-960 Account: 0063963

Shipping

  • We do not ship to Post office Boxes.
     
  • We do not ship to third party addresses.
     
  • We currently do not ship to countries outside of Australia unless we have either a personal or an established business relationship with you.
     
  • Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Pit Crew Computers will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
     
  • Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
     
  • Prices of some products may incur a delivery fee with insurance for orders placed via internet. This will generally apply for high value products.

Return and refund

  • There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
     
  • Returns for refund will only be accepted within 7 days of the original invoice date and for goods that have not been used or opened. A restocking fee of 10%-30% of the purchase price may be deducted depending on the item. Returned goods must be in their original sales condition and include all the original manuals, disks, etc and packaging. Anything which is not sealed must be replaced at the customers expense. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, wrong item(s) purchased, but is at the discretion of the manager. For procedures regarding "Dead On Arrival" goods please refer to the warranty section.
     
  • Any incorrect, missing or damaged items received must be reported to Pit Crew Computers within 24 hours of you receiving the delivery and can only be done via phone.
     
  • If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
     
  • Pit Crew Computers owns the title of any extra goods shipped with your order that have been despatched in error.
     

Warranty claim

  • Unless stated otherwise on the product page all goods sold under the Clearance Sale category have no warranty whatsoever.
     
  • All goods sold by Pit Crew Computers come with a one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item. Most computer systems built by Pit Crew Computers carry a one year parts warranty. This warranty is not transferable. The system warranty only covers the system unit, it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.
     
  • Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
     
  • Pit Crew Computers is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Pit Crew Computers.
     
  • Warranty only covers the item(s) sold by Pit Crew Computers. Warranty does not cover any other equipment used in conjunction with the item(s) sold by Pit Crew Computers. Customers should not return the whole computer system unless they are unsure what the problem is themselves. Such warranty jobs may be applicable to a service charge. However in most cases may be waived by the sales or warranty manager in charge.
     
  • Pit Crew Computers does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most monitors, printers, notebooks etc are covered by direct manufacturer warranty.
     
  • DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported and returned within 7 days from the invoice date. Failure to report and return a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines.
     
  • Refunds for some items will be at the current market price - not at the original purchase price. This is due to rapid depreciation of computer part costs.
     
  • Customers must request a RA (Return Authorisation) number prior to returning any merchandise to Pit Crew Computers. RA number is deemed effective for only 5 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call. RA number are only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
     
  • A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Pit Crew Computers to not be faulty, then all returning shipping fees will be worn by the customer. Payment of shipping fees must be paid before goods are returned to the customer. Pit Crew Computers also reserves the right to charge the labour cost for examining these goods where no fault was found. The standard charge for returning a non-faulty component is $30, however this may be waived in some cases.
     
  • All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc. Only an authorised technician may attempt to take the cover of any system built by Pit Crew Computers to make modifications etc. We request that customers with little knowledge of a desktop computers electronics not try to attempt to install devices themselves for their own personal safety and to avoid the risk of hardware failure.
     
  • Pit Crew Computers is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. However it is impossible to say that your data is 100% safe at any time. We STRONGLY advise customers to back up any data prior to sending the goods back to us, data can be destroyed during testing, re-formatting etc. It is also beyond the scope of our control once the device is sent to our supplier. We can attempt to backup the data prior to a service job onto hard drive or CD-RW but this service will incur a standard labour fee.
     
  • Please attach a copy of the original invoice. A detailed fault description sheet must be sent together with all the returning warranty goods. Customers coming back to collect items from warranty must provide the original warranty form that was given at the time the product was returned.
     
  • Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is. All disks, manuals, etc and original packaging must accompany items returned. We urge customers to NOT DESTROY ANY BOXES THEY RECEIVE WITH THEIR NEW COMPUTER! They may be essential at a later stage.
     
  • Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Pit Crew Computers. Pit Crew Computers is not responsible for any parcel missing in transit, on its return back to Pit Crew Computers. We strongly advise that you send all items via registered and insured mail for peace of mind.
     
  • Product(s) discontinued by manufacturer(s) shall be replaced by a similar product or a credit will be given at the current market value or the purchase price whichever is lower.

Warranty turnaround time

  • Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us. Some suppliers, such as Seagate, are located overseas. This can mean delays of over 4 weeks. However in such cases, at the discretion of the manager, the item may be replaced out of our own stock or customers may be given an option to upgrade the item at reduced price.
     
  • We do not provide advance replacement under most circumstances. Please keep this in mind when you place your order. Pit Crew Computers is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired. However, we may consider giving an immediate replacement at our discretion.

Links

  • pitcrewcomputers.com.au provides links to other sites. Use of such links assumes that you understand that you are leaving this site, and that you do so at your own risk. You will be solely responsible to take protective measures against viruses and/or other destructive factors.

Disclaimer

  • Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
     
  • Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
     
  • Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
     
  • pitcrewcomputers.com provides hyperlinks (URL) to other sites. Use of such links assumes that you understand that you are leaving this site, and that you do so at your own risk. You will be solely responsible to take protective measures against viruses and/or other destructive factors. Hyperlinks (URL) that are provided for our product pages can only be used as references only. Furthermore the products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.
     
  • Your use of the Pit Crew Computer Website is at your own risk. Pit Crew Computers does not guarantee or warrant that this site will be uninterrupted, without delay, omission free, error free, or free of viruses. Pit Crew Computers makes no warranties or representations as to its accuracy or completeness. Pit Crew Computers specifically disclaims any liability or responsibility for any errors or omissions in the content on the Pit Crew Computer website whether Pit Crew Computers is aware of such errors or omissions or not. To the fullest extent permitted by law, neither Pit Crew Computers nor any other party involved in creating, producing, or delivering the Pit Crew Computer website is liable for any direct, incidental, consequential, indirect, special, punitive or exemplary damages or any loss of business, interest, goodwill, revenue or profit, or loss or corruption of data, arising out of your access to, or use of, or inability to use or access, the Pit Crew Computer website. Without limiting the foregoing, and to the fullest extent permitted by law, everything on the Pit Crew Computer website is provided to you "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Please note that the Trade Practices Act 1974 and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by Pit Crew Computers of goods or services on the Pit Crew Computer website which cannot be excluded, restricted or modified ("Non-excludable Rights"). Notwithstanding the foregoing paragraph, Pit Crew Computers does not exclude any Non-excludable Rights but does exclude all other conditions and warranties, whether implied by custom, law or statute. To the fullest extent permitted by law, Pit Crew Computers liability for breach of any implied warranty, condition or undertaking which cannot be excluded is limited, at the option of Pit Crew Computers, to: (a) in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and (b) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired.

  • All logos and trademarks appeared on this website are the properties of their respective owners.  

 

The Pit Crew Computer Team.